Approved Sub-Processors
By default, customers’ Cortex instances are hosted and store data in the United States.
Other locations (Australia) are available at customer request pursuant to our agreement with that customer.
The following tables represent the approved sub-processors and their locations for Cortex within each hosting region:
Last Updated: August 11, 2022
United States
| Name | Processing | Location | Date Added |
| Amazon AWS | The Cortex stack is built and hosted entirely on AWS | USA | May 25, 2018 |
| Google Cloud Platform | Cloud Infrastructure | USA | May 25, 2018 |
| Zendesk | Customer Support | USA | May 25, 2018 |
| Google Workspace | Customer Support | USA | May 25, 2018 |
| Slack Technologies, Inc | Customer Support | USA | May 25, 2018 |
Australia
| Name | Processing | Location | Date Added |
| Amazon AWS | The Cortex stack is built and hosted entirely on AWS | Australia/USA | May 25, 2018 |
| Zendesk | Customer Support | USA | May 25, 2018 |
| Google Workspace | Customer Support | USA | May 25, 2018 |
| Slack Technologies, Inc | Customer Support | USA | May 25, 2018 |